Frequently Asked Questions

Everything you need to know about shopping with Tutu

How do I determine the right size for me?

We provide a detailed size guide on each product page. Since our fashion pieces vary by cut and fabric, we recommend measuring yourself and comparing it to our specific brand charts for the perfect fit.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your outfit sooner.

Do you ship internationally?

Yes, Tutu ships to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.

How should I care for my Tutu garments?

To maintain the quality of our fabrics, we recommend following the care label instructions found inside each garment. Most of our delicate pieces prefer a cold hand wash or dry cleaning.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.